Privacy Policy – INNOVECH Group (POPIA + GDPR Compliant)

Effective Date: 29 March 2026

At INNOVECH Group (“we”, “our”, “us”), your privacy is important. This Privacy Policy explains how we collect, process, and protect personal information when you use our website (https://innovech.co.za) or our services, in compliance with POPIA (South Africa) and GDPR (EU).

1. Information We Collect

We may collect the following information:

Personal Details: Name, email address, phone number, company name
Payment Information: Securely collected via payment gateways for services or subscriptions
Technical Information: IP address, browser, device, operating system, website pages visited
Cookies & Tracking: Website analytics to improve your experience and for marketing

2. How We Use Your Information

We process your data for the following purposes:

Service Delivery: Provide internet, office automation, and digital funeral management solutions
Communication: Respond to inquiries, send booking confirmations, updates, and alerts
Marketing: Only with your consent, we may send newsletters, promotions, and service updates
Website Optimization: Analyze traffic and improve website functionality
Legal Compliance: Comply with POPIA, GDPR, or other legal obligations

3. Legal Basis for Processing (GDPR)

Consent: You provide consent to receive marketing communications
Contractual Necessity: Processing personal data is necessary to deliver services
Legal Obligation: Required to comply with applicable laws
Legitimate Interests: To improve service quality, secure systems, and protect our business

4. Marketing Consent

When you submit your information via forms on our website:

You will see a checkbox: “I consent to receive marketing communications from INNOVECH Group.”
You may opt out at any time by clicking “unsubscribe” in emails or contacting us directly.

5. Your Rights

You have the following rights under POPIA & GDPR:

Access your personal data
Request correction or updating of your information
Request deletion of your personal data (“right to be forgotten”)
Withdraw consent for marketing communications
Lodge complaints with the Information Regulator (South Africa) or relevant supervisory authority (EU)

To exercise these rights, contact: info[@]innovech.co.za

6. Sharing Your Information

We do not sell your personal data. Limited sharing may occur with:

Service Providers: For hosting, payment processing, cloud storage
Legal Obligations: If required by law
Business Transfers: In case of acquisition or merger

All third parties are contractually required to maintain confidentiality and security.

7. Cookies & Tracking

Cookies are used to improve your browsing experience and track website performance
Types: Functional, Analytics, Marketing
You may manage cookies in your browser. Disabling them may affect website functionality.

8. Data Security

We implement technical and organizational measures to protect your data, including:

SSL encryption for website communication
Secure storage of personal and payment information
Restricted access to authorized staff only

9. Children’s Privacy

Our services are not intended for children under 18
We do not knowingly collect data from minors

10. Third-Party Links

Our website may link to external sites
We are not responsible for third-party privacy practices
Please review their privacy policies when visiting external websites

11. Updates to Privacy Policy

This policy may be updated from time to time
The effective date will be revised accordingly
We encourage visitors to review the policy periodically

12. Contact Us

INNOVECH Group
Email: info[@]innovech.co.za
Phone: +27 74 792 2904
Website: https://innovech.co.za